Management Training

MGT-001. Change Management
Objectives: A few of us embrace change with all its attendant uncertainties. More of us shy away from it, primarily because we feel ill equipped to manage ourselves through its processes. Participants will have the unique opportunity to explore change in a humorous and engaging way. As a result, participants will begin to craft a plan that allows them to view change not as a threat, but as an opportunity for self-discovery and growth.

MGT-002. Communication
Objectives: What are you really saying? Examine body language, personal space and how to talk "to" and not "at" people. Improve interpersonal communication skills to achieve more effective results and more satisfying relationships. Practice listening skills to improve communication. Identify and practice a four-step model of communication to improve effectiveness and get needs met.

MGT-003. Communications Plus
Objective: Establish a common language that everyone can understand; identify communications traps; develop a shared vision; understand the effect of doing Exactly as you’re told; understand Communication Styles; decode the Language of Conflict; Identify Gender Differences in Communications.

MGT-004. Conflict Management for Managers
Objectives: Examine the following topics: Sources and Dynamics of Conflict, Communication and Negotiation Skills in Conflict Management, Alternative Dispute Resolution (ADR) including Arbitration, Mediation and Ombudsmen.

MGT- 05. Creating a Highly Reliable Organization
Objectives: The application of the Highly Reliable Organizations (HRO) model increases performance in an ever-increasing complex environment, including complex communication structures, enhancing an organization’s ability to discover and correct errors before they escalate into a crisis. Basic HRO principles allow organizations to contain crisis situations, managing crises into resolutions. It develops processes to work in a fluid, organized manner, focusing energy and expertise where and when it is needed.

MGT-006. Dealing with Difficult People
Objectives: Learn techniques for dealing with all types of people, from the Know-it-all, Intimidators, Non-committers, Yes-men to the constant Complainer. Help lessen 6 their impact on morale and productivity while gaining insight into what motivates and deals with each "style."

MGT-007. Diversified Communication
Objectives: Understand the elements of diversification. Learn how stereotyping, prejudice, discrimination, and cultural differences effects communication. Improve your ability to communicate as well as listen to those subordinate and senior to you.

MGT-008. Effective Conflict Management
Objectives: "He's gone...he couldn't get along with anybody in the office." "She's a good supervisor, but she doesn't know how to handle it when we have a problem in the office." As professionals seek ways to create new clients, to serve better their existing clients, and to work more productively with others, they can find a significant return on their investment in positive conflict management.

MGT-009. Employee Discipline
Objectives: Examine the Steps, Stages, Policies, Legal Implications, Required Documentation and Purpose of the Progressive Disciplinary Process.

MGT-010. Employment Law
Objectives: The following topics are covered: General Legal Guidelines and Considerations, Worker and Employer Rights, Interviewing, Background Checks, Hiring, Negligence, ADA, Title VII of the Civil Rights Act, Protected Classes, Workplace Privacy, FLSA, FMLA and Sexual Harassment Prevention, and Termination

MGT-011. Executive Management Seminar
Objectives: Executive Management, as a seminar, is designed to integrate knowledge from a combination of management courses. The focus is on building a context for leadership, teambuilding, critical analysis and decision making as the threads for organizational and individual success in the 21st Century. The approach is broad based with the objective of integrating models and tools that converge to create "Learning Organizations" and "Systems Thinking". The learning experience will tend to be experiential in design through instructor led discussions and projects focused on the exploration of issues surrounding the expansion of the knowledge based work environment. The class will also explore the continued integration of technology in the workplace, and changing societal expectations from a new generation of workers. Additional emphasis will be placed on the concept of self management. The works of Senge and Drucker will be used as the basis for exercises designed to help participants in the process of self-discovery and self-development.

MGT-012. First Step – Employee Awareness Training
Objectives: Understanding the Importance of Communications, Identifying Personal Communication Styles, Development of an Effective Conflict Resolution Plan, Establishing Team Connections, Identifying Organizational Support Agencies, Understanding the Impact of Human Relations in the Workplace; Building Core Knowledge of Organizational Policies and Procedures.

MGT-013. Hiring and Firing Within the Law
Objectives: Successful business leaders know the importance of the federal, state, and local laws that govern employment issues. Participants will explore the laws that impact a leader's actions in the placement and termination of employees in an organization. Role-play activities will give participants the opportunity to find the right employee for the job, to fire the wrong employee for the job, and stay within the law at the same time.

MGT-014. Leader, Manager or Both
Objectives: The Manager of yesterday's organizations spent time on planning, organizing, directing, and controlling. The manager of today and tomorrow does not control; he or she leads through influence. Participants will learn the differences between a manager's tasks and a leader's activities. They also will learn the tools and the techniques of effective management and leadership.

MGT-015. Management and Applied Leadership
Objectives: Participants will be able to identify the basic functions of management and the complexities of their role in a global economy. The different types of organizational structures and their impact on organizational performance will be identified. Identify the different approaches to, and applications of, management and leadership theory and practice. Discuss how to achieve cooperative and effective work-group members through effective business communications. Understand the change process and the impact of change on organizations.

MGT-016. Managing Performance Problems
Objectives: Problem Analysis, Communication and Negotiation Skills, Documentation, Counseling, Coaching and Disciplining. Examine the impact.

MGT-017. Mediation for Managers
Objectives: Understand the benefits of resolving conflict as a neutral party. Examine the characteristics, ethics and limitations of a neutral mediator. Identify how managers use mediation skills to improve working relationships and to increase morale, employee retention and productivity. Observe a role-play that demonstrates how mediation might facilitate solutions for workplace conflict. (If mediation training is required, managers will practice specific mediation skills in role-play scenarios.) Plan how mediation can be used in your organization.

MGT-018. Organizational Behavior
Objectives: Participants will compare and contrast individual and organizational behaviors. Review motivational behaviors and explain their role in an organization’s performance. Identify and explain the four principles of total quality management (TQM) and how it relates to business. Evaluate both internal and external factors that impact the performance of managers. Assess some of the major social and ethical problems facing business today. Discuss the organizational socialization process and teamwork in the workplace, along with strategies for effectively managing conflict, adaptation, and change within the organization. Identify the impact of stress in managing people.

MGT-019. Personnel Counseling
Objectives: Topics covered: Establish Expectations, “Tough Love” – Providing Negative Feedback, Developing Effective Evaluation Standards, Determining Roles and Responsibilities, Understanding Employee Mentoring, Preparing for Hostility, Withdrawal and Sabotage, Digging Down to the Root of the Problem.

MGT-020. Performance Management
Objectives: Participants will examine their role in the development of high performance organizations. Through practical examples and exercises, participants will examine different approaches, will practice various coaching techniques, and will garner skills to manage performance problems.

MGT-021. Problem Solving and Decision Making
Objectives: Many problems can be solved and decisions can be made in transactions by consulting other professionals or referring to the laws that regulate the industry. However, on a daily basis, those professionals who work with the public know the challenge of solving problems and making decisions without specific guidelines and readily available experts.

MGT-022. Territory, Quota, and Compensation Planning
Objectives: This module is primarily for managers who are required to establish policies and procedures regarding these programs. Participants will be able to identify the various strengths and weaknesses for different territory, quota, and compensation programs. Learn how to align these various business components with business objectives. Discuss the inter-relationships between each business plan. Communicate the strategy behind each example to the people they will affect.

MGT-023. The Performance Appraisal
Objectives: The Steps, Stages, Policies, Legal Implications, Documentation and Purpose of the Performance Management Process.