Objectives: What are you really saying? Examine body language, personal space and how to talk "to" and not "at" people. Improve interpersonal communication skills to achieve more effective results and more satisfying relationships. Practice listening skills to improve communication. Identify and practice a four-step model of communication to improve effectiveness and get needs met.

Objective: Establish a common language that everyone can understand; identify communications traps; develop a shared vision; understand the effect of doing Exactly as you’re told; understand Communication Styles; decode the Language of Conflict; Identify Gender Differences in Communications.

Objective: Learn the ten most important things to know about different male and female communication styles – things your mother never told you and things your father never knew. Learn about managing the differences differently.

Objective: Participants meet and discuss their experiences in facilitated small groups to better understand each other. Learn specific, authentic communication skills to share difficult feelings and experiences in a safe space. Confront each other’s prejudices and stereotypes. Explore how to work more effectively with different people and cultures.

Objective: This program in global awareness is designed to sensitize the businessperson to the cultural influences and differences that affect business transactions and the management of people.

Participants will be shown the phenomenon of business globalization and the importance of building a global mindset. Participants will be shown how to see culture as an organizing principle of human behavior that affects business relationships, job performance, and their own effectiveness. Participants will be shown how to develop self-awareness regarding their own culturally determined values that influence how they conduct business; and to identify attributes and skills that make a person "inter-culturally competent."

Objectives: Understand the power and goals of listening for… Practice specific listening skills that increase trust and interpersonal communication. Identify when to listen for…. Name the characteristics of a listening culture. Explore how increased listening improves productivity and employee retention.

Objectives: Increase awareness of emotions – yours and others. Examine emotional vocabulary. Identify common emotions that evaluate and provoke. Explore the sources of emotions, the emotion iceberg and emotional intensity. Practice "communicate and respond" emotions role-plays for effective resolution skills. Establish boundaries for the emotions of others.
 

Media Management

Objectives: Learn how to prepare yourself or your employees for media exposure – newspaper, radio, television and Internet – and how to satisfy the needs of the media without surrendering sensitive information or jeopardizing the company/case in any way. Training includes coaching on how to present yourself/your firm through print and media commercial advertising.
 

Objectives: Define negotiation and explore different negotiation styles. Name the elements of negotiation analysis. Identify ethical considerations and cultural differences during negotiations. Review ways to prepare and strategize for negotiation. Recognizing the impact of communication styles in negotiation.

Objective: Participants meet and discuss their experiences in facilitated small groups to better understand each other. Learn specific, authentic communication skills to share difficult feelings and experiences in a safe space. Confront each other’s prejudices and stereotypes. Explore how to work more effectively with different people and cultures.

Objective: Identify what makes people difficult; Analyze the Five Most Common Communication Behaviors; Understand the Three Kinds of Communicators; Rebuild communication after Communication Failures; Determining how you communicate – Self Evaluation; Play your own cards – "now when to hold them and when to fold them" Understand difficult versus different.

Objective: This training is centered on the CRATER principles of communication, respect, acceptance, trust, ethical behaviors, and responsibility. You will identify differences in leadership styles, building effective communications, understand the role of values, use communications that count, develop trusting relationships. By knowing the road signs – Understanding and Acceptance, you can create the CRATER Workplace.