Conflict Resolution Academy


School of Mediation/Conflict Management

Conflict Management Training   Registration Form

MED-018. Anger Management
Objectives: Examine how to transform the negative energy of anger into a positive, productive force. Discover emotional "first aid" through innovative practices that help you get control in the critical first minutes of a crisis. Uncover "hidden" resentments and learn what's really bugging you or others. Find steps you can take right now to "repair" relationships damaged by past conflicts.

MED-019. Conflict Management and Negotiation Skills
Objectives: Conflict Management and Negotiation Skills introduces techniques to participants for use in their business and personal situations. In addition to developing and enhancing negotiating proficiency, the course emphasizes the process and methods of conflict resolution. Topics include preparation for a negotiation, establishing strategy, recognizing tactics used in distributive (win/lose), integrative bargaining (win/win), resolutions of impasse, the role of power and personality, and effective communication processes. Also included is the role of arbitration and mediation in conflict resolution. Participants are given the opportunity to utilize developed skills in classroom situations.

MED-020. Conflict Management for Managers
Objectives: Examine the following topics: Sources and Dynamics of Conflict, Communication and Negotiation Skills in Conflict Management, Alternative Dispute Resolution (ADR) including Arbitration, Mediation and Ombudsmen.

MED-021. Dealing with Difficult People
Objectives: Learn techniques for dealing with all types of people, from the Know-it all, Intimidators, Non- ommitters, Yes-men to the constant Complainer. Help lessen their impact on morale and productivity while gaining insight into what motivates and deals with each "style."

MED-022. Difficult Conversations: One-on-One
Objectives: “Difficult Conversations: One-on-One” is a workshop designed to provide practical guidance, along with a step-by-step method of how to handle difficult one-on-one discussions with co-workers. Whether you need to address subordinates, peers or superiors, these highly transferable skills prepare you to handle those difficult conversations, resulting in improved work performance and communication. Methods for addressing employee discipline problems, morale issues and other trouble areas are presented to help facilitate positive behavioral change.

MED-023. Diversified Communication
Objectives: Understand the elements of diversification. Learn how stereotyping, prejudice, discrimination, and cultural differences effects communication. Improve your ability to communicate as well as listen to those subordinate and senior to you.

MED-024. Effective Conflict Management
Objectives: "He's gone...he couldn't get along with anybody in the office." "She's a good supervisor, but she doesn't know how to handle it when we have a problem in the office." As professionals seek ways to create new clients, to serve better their existing clients, and to work more productively with others, they can find a significant return on their investment in positive conflict management.

MED-025. Mediation for Managers
Objectives: Understand the benefits of resolving conflict as a neutral party. Examine the characteristics, ethics and limitations of a neutral mediator. Identify how managers use mediation skills to improve working relationships and to increase morale, employee retention and productivity. Observe a role-play that demonstrates how mediation might facilitate solutions for workplace conflict. (If mediation training is required, managers will practice specific mediation skills in role-play scenarios.) Plan how mediation can be used in your organization.

MED-026. Problem Solving and Decision Making
Objectives: Many problems can be solved and decisions can be made in transactions by consulting other professionals or referring to the laws that regulate the industry. However, on a daily basis, those professionals who work with the public know the challenge of solving problems and making decisions without specific guidelines and readily available experts.

MED-027. Repair Skills
Objectives: This training discusses the ways individuals, departments, or organizations display poor repair skills in work relationships. This training will outline the impact of poor repair skills on productivity and communication, and discuss the skill set for repair, including characteristics of an effective apology.