Objectives: Examine the following topics: Sources and Dynamics of Conflict, Communication and Negotiation Skills in Conflict Management, Alternative Dispute Resolution (ADR) including Arbitration, Mediation and Ombudsmen.

Objectives: Participants will be able to identify the benefits and common misconceptions of the consensus process; describe the three stages of the consensus process and facilitation strategies for moving a group through the various stages. Discuss the step-by-step process for reaching consensus in group meetings and teams. Identify how to facilitate and conduct meetings for collective decision making among diverse individuals and teams. Identify the organizational benefits of problem solving through a collaborative (win/win) process. Discuss the leadership behavior that creates "Teamwork Thinking" in the workplace.

Objective: Understand how the cycle of domestic violence elevates and becomes a danger to those in the workplace. "Violence doesn’t stay home when the victim goes to work!" Explore what workplace domestic violence looks like, identify and "read" the signs, identify the "victims", and look at the effects on the workplace (i.e. productivity, morale, attendance, statistics of crime related incidents). The establishment of workplace security, education and training are emphasized.

Objectives: Increase awareness of emotions – yours and others. Examine emotional vocabulary. Identify common emotions that evaluate and provoke. Explore the sources of emotions, the emotion iceberg and emotional intensity. Practice "communicate and respond" emotions role-plays for effective resolution skills. Establish boundaries for the emotions of others.

Objectives: Define negotiation and explore different negotiation styles. Name the elements of negotiation analysis. Identify ethical considerations and cultural differences during negotiations. Review ways to prepare and strategize for negotiation. Recognizing the impact of communication styles in negotiation.

Objective: Provide a better understanding of what can happen when you become a hostage and how to increase your chances of survival.

Objective: Provide the necessary knowledge, skills and tools to increase your chances of surviving if trapped in a building or building rubble in crisis or disaster.