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| Management/Leadership Training |
| Advanced Team Building Objective: Allow those participating to undergo a program that pushes them to their physical as well as mental limits while performing a decision making task. Those completing this course will have a better understanding of themselves as well as their leadership style under stress or in a crisis. Building Bridges of Success Objective: (Available in individual segments or as a three day course) Topics include - Developing Cross-Team Goals; Establishing Shared Ownership; Developing a Shared Cross-Team Vision; Determining Roles - Leader or Manager; Identifying Single-Team and Multi-Team Techniques for Leadership; Using Tough Love - How to Say Goodbye to Ineffective Team Members; Communicating Across the Cross-Team Divide; Building Your Team - Keys to Success Building Trust in Teams Objectives: Clarify expectations and establish goals by breaking down the barriers to shared information. Understand the power - who has it, who controls it, and how to share it. Gain insight to the "weakness" maze - how to find a way to ask for help. Explore other questions, such as, Who's the new guy - establishing trusted agents, Talking the talk - how to communicate trust, The Trust Minefield - preparing to take the first step. Change Management Objectives: Change Management describes the characteristics of leadership in change as a human event and discusses various effects on individuals. Through case study and group participation, we explore the dynamics of change within groups of people and within organizations, and the effects of change on a formal organization. Identify crucial themes that drive change, categories of change within organizations, and apply this knowledge to leading and managing the change. Discussion of various change strategies and selecting strategies appropriate to specific situations within the workplace are presented. Creating the Unified Team Objective: Using survival training as a vehicle, create the environment that fosters unity and cohesiveness amongst teammates. Build confidence in the individual and the team, creating that spark that will ignite the fire of productivity. Employee Discipline Objectives: Examine the Steps, Stages, Policies, Legal Implications, Required Documentation and Purpose of the Progressive Disciplinary Process. Employment Law Topics Covered: General Legal Guidelines and Considerations, Worker and Employer Rights, Interviewing, Background Checks, Hiring, Negligence, ADA, Title VII of the Civil Rights Act, Protected Classes, Workplace Privacy, FLSA, FMLA and Sexual Harassment Prevention, and Termination Executive Management Seminar Executive Management, as a seminar, is designed to integrate knowledge from a combination of management courses. The focus is on building a context for leadership, teambuilding, critical analysis and decision making as the threads for organizational and individual success in the 21st Century. The approach is broad based with the objective of integrating models and tools that converge to create "Learning Organizations" and "Systems Thinking". The learning experience will tend to be experiential in design through instructor led discussions and projects focused on the exploration of issues surrounding the expansion of the knowledge-based work environment. The class will also explore the continued integration of technology in the workplace, and changing societal expectations from a new generation of workers. Additional emphasis will be placed on the concept of self-management. The works of Senge and Drucker will be used as the basis for exercises designed to help participants in the process of self-discovery and self-development. First Step - Employee Awareness Training Objective: Understanding the Importance of Communications, Identifying Personal Communication Styles, Development of an Effective Conflict Resolution Plan, Establishing Team Connections, Identifying Organizational Support Agencies, Understanding the Impact of Human Relations in the Workplace; Building Core Knowledge of Organizational Policies and Procedures. Ladders to Leadership Objective: Setting the Foundations of the Team; Establishing Expectations; Identifying When to Lead, Follow, or Hand-off; One Size Doesn't Fit All - Using the Right Motivation for the Right Person; The Dangers of Overused Feedback; Accountability - Whose Job Is it; Building a Level Playing Field. Leadership Objectives: Identify the characteristics and styles of leadership. Understand the roles of a leader. Review the importance of mission, vision and value statements. Explore how a leader creates a culture. Examine specific ways to develop leadership skills. Practice coaching and communication skills employed by a leader. Leadership During Crisis Objective: Create and develop the best leadership style to control the situation you are in. Management and Applied Leadership Objectives: Participants will be able to identify the basic functions of management and the complexities of their role in a global economy. The different types of organizational structures and their impact on organizational performance will be identified. Identify the different approaches to, and applications of, management and leadership theory and practice. Discuss how to achieve cooperative and effective work-group members through effective business communications. Understand the change process and the impact of change on organizations. Managing Performance Problems Topics Covered: Problem Analysis, Communication and Negotiation Skills, Documentation, Counseling, Coaching and Disciplining. Examine the impact. Mediation for Managers Objectives: Understand the benefits of resolving conflict as a neutral party. Examine the characteristics, ethics and limitations of a neutral mediator. Identify how managers use mediation skills to improve working relationships and to increase morale, employee retention and productivity. Observe a role-play that demonstrates how mediation might facilitate solutions for workplace conflict. (If mediation training is required, managers will practice specific mediation skills in role-play scenarios.) Plan how mediation can be used in your organization. Organizational Behavior Objectives: Participants will compare and contrast individual and organizational behaviors. Review motivational behaviors and explain their role in an organization's performance. Identify and explain the four principles of total quality management (TQM) and how it relates to business. Evaluate both internal and external factors that impact the performance of managers. Assess some of the major social and ethical problems facing business today. Discuss the organizational socialization process and teamwork in the workplace, along with strategies for effectively managing conflict, adaptation, and change within the organization. Identify the impact of stress in managing people. Personnel Counseling Objective: Topics covered: Establish Expectations, "Tough Love" - Providing Negative Feedback, Developing Effective Evaluation Standards, Determining Roles and Responsibilities, Understanding Employee Mentoring, Preparing for Hostility, Withdrawal and Sabotage, Digging Down to the Root of the Problem. Platform to Successful Team Basics Objective: Responsibility and Accountability - Your Job, My Job, or OUR Job; Determining Your Role on the Team; Building Two-Way Communications; Sharing Ownership; Developing a Shared Vision; Using the Tools of an Effective Team; Setting Expectations. Scenario Based Planning This course is directly linked to the Executive Management Seminar. Based on works by Peter Schwartz, The Art of the Long View, we will discuss the direct and indirect influencers to change. Identify and develop methods of where and how to research information that provides insight into the influencers. How, when combining "Systems Thinking" and "Scenario Based Planning", teams and organizations can develop strategic business plans to prepare for change. Sexual Harassment Prevention Topics Covered: Definitions, Policies, Training Requirements, Management Responsibilities and Organizational Requirements. Surviving Leadership 101 Objective: A course designed to develop those leadership skills necessary to make it through those times when it seems that all is against you. This course is not about changing your leadership style or teaching you the one technique that will solve all your problems. It is about giving you a different perspective on leading in ways that you might not have heard or thought about before. Team Building Objective: Identify components of an effective team. Explore when and how to create and end a team. Review team leadership and roles of team members. Examine different personality styles and the contributions of each style to every team. Learn how to set goals within the team. Practice team communication. Territory, Quota, and Compensation Planning Objectives: This module is primarily for managers who are required to establish policies and procedures regarding these programs. Participants will be able to identify the various strengths and weaknesses for different territory, quota, and compensation programs. Learn how to align these various business components with business objectives. Discuss the inter-relationships between each business plan. Communicate the strategy behind each example to the people they will affect. The Performance Appraisal Topics Covered: The Steps, Stages, Policies, Legal Implications, Documentation and Purpose of the Performance Management Process. Workplace Violence Objective: Explore the new responsibility of companies to prevent workplace violence. Identify personal and organizational responsibility for safety. Examine increasing annual costs of workplace violence. Understand what constitutes violence, warning signs and profiles of violent perpetrators. Identify your organization's preparedness and exposure. Learn how to prevent violence and plan a systematic approach to reducing conflict. |
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