Performance Documentation Instrument

Performance evaluation has to be one of the most dreaded and despised parts of an individual's job - regardless of which side of the table you sit. But does it have to be? With training, skills and techniques drawn from the fields of conflict management and organizational development one would think that more positive expectations can be built into the process.

Conflict Resolution Academy has developed a Performance Feedback Process with documents and training designed to teach managers to create a collaborative document that takes into account the individual performance of the employee and his/her impact in the job that they are doing. It helps develop an action plan with accountability measures and serves to support the parties involved in the entire performance review. Managers and supervisors who are trained in the use of this form and process will benefit from the skills introduced when it is necessary to have a difficult conversation. Also, managers and supervisors must know how to effectively counsel employees. When doing a review, constructive feedback is critical. The reviewing official must show the employee how their performance measures up next to the standards set for the job and articulate how the job they do compares to the other individuals in the agency that they are competing against. Employees will no longer just compete with the job standards set out to define tasks. They must compete around cost saving measures and benefits to the organization in the areas of percentages and impact. Even the simplest changes in the system may be enough to spark discomfort and suspicion and result in an increase in complaints filed. Mediation skills around need exploration, question asking skills and need exploration will be even more relevant.

Documenting Performance Outcomes 1.   Performance Agreements 2.   A Culture of Commitment 3.   A Collaborative Commitment Mood 4.   Targeted behaviors and shortfalls are identified, monitored, reviewed, documented and addressed. 5.   Targeted behaviors are identified, monitored, reviewed, documented and are Recognized and Rewarded. 6.   Measureable outcomes that improve performance and protect both the company and the employees. Packet of 25 Instruments:    1 to 5 Packets:    $75 per packet    6 to 25 Packets:  $72 per packet    26+ Packets:      $70 per packet Packet of 10 Instruments:    $37.50 per packet See Order Form for S&H Call about the pricing for training your managers in using the Performance Documentation Instrument. Management training prices can include the cost of the instrument, resulting in a bigger price break for your organization!